Frequently Asked Questions
Unfortunately, it is not possible to redeem more than one voucher at a time. Only one voucher can be redeemed per order.
If you have a discount code which you wish to redeem when placing your order, you can do so on the page where you input your information for shipping. Simply enter your code in the field marked »Discount Code« and hit "Apply" for the discount to apply.
All tax is already included in the price so no ugly surprises when you checkout!
Once your order has been received, you will be sent an automatic order confirmation including payment details. If you have not received a confirmation, please check your SPAM mail folder. It may take a few minutes for the order confirmation to arrive. If you have not received an order confirmation after half an hour, please contact our Customer Service.
Delivery times are dependent upon the availability of the ordered item or items, the country of delivery and the logistics partner. Bubbable is therefore not able to provide reliable information about delivery times. If a consignment is marked as »Dispatched« and you feel it is taking too long to arrive, please send an email to email@example.com and we will contact the specified logistics partner first for an update.
The average delivery time is currently 6-15 days.
If you've ordered the wrong color or size by mistake and wish to amend this, this is not an issue provided the items have not yet been dispatched.
Unfortunately once the order has been sent out we are unable to make any changes to your order. To help us in processing your amendment or cancellation request as quickly as possible, please send an email to us at firstname.lastname@example.org.
All our orders are shipped to you with tracked ID. We always try to adhere to our processing and delivery times. However, sometimes due to unforeseen circumstances it may take longer than the expected delivery time. We ask that you reach out to us first so that we can resolve any concerns together.
In the event that your package states that it's been delivered, but you haven't received it, we will have to reach out to the Postal Service for clarification first.
Should you discover that the packaging has suffered external damage on delivery, you should report this directly to the delivery agent in order to avoid any problems with parcel insurance. If the parcel is so severely damaged that even without opening it you have reason to believe that the goods may be damaged, please refuse to accept the parcel and contact us immediately on email@example.com.